Safety, Quality and Business Support
Runs the safety and quality management systems, licensing and training records, incident investigation and internal audits, and provides scheduling, purchasing, stores, payroll, invoicing and document control to the trade departments.
What the team is accountable for
- Maintain the incident register and investigate electrical incidents
- Keep the training matrix, licences and accreditations current
- Run internal audits and the annual management review
- Control policies, procedures, forms and templates
- Schedule jobs and manage purchasing and stores
- Process payroll, invoicing and customer accounts
How we know it is working
Who works here
Fiona McAllister
Owns the safety and quality systems, licensing records and business support functions, and has been with Voltline for eleven years.
Zoe Callaghan
Schedules service and maintenance jobs, dispatches vans, chases parts and keeps the job board accurate, and joined the office team three years ago.
Where the work is recorded
Incident, Electric Shock and Hazard Register
The safety register for electric shocks, arc flash events, falls, refrigerant releases, near misses and hazards, with investigation status and corrective actions.
Instrument, Plant and Vehicle Register
Tracks every test instrument, refrigerant recovery unit, scale, leak detector, ladder, elevated work platform and service van with its calibration or inspection status.
Test and Compliance Register
Records the mandatory test results, certificates of electrical safety, solar compliance documents and observations for every job before it is handed over.